Returns & Refunds
Your satisfaction is our top priority. If something isn't right, we'll make it right.
100% Satisfaction Guarantee
We stand behind every product we sell. If your order arrives damaged, spoiled, or isn't what you expected, we'll issue a full refund or replacement — no questions asked. Fresh, or your money back.
When Can I Request a Refund?
You are eligible for a refund or replacement if:
- Your product arrived damaged or spoiled
- You received the wrong item(s)
- Your order was missing items
- The product quality does not meet our advertised standards
How to Request a Refund
Follow these simple steps to get your issue resolved quickly:
Report within 24 hours
Contact us within 24 hours of receiving your delivery. This helps us investigate and resolve your issue promptly.
Provide details and photos
Include your order number, a description of the issue, and clear photos of the affected product(s) and packaging.
We review and resolve
Our team will review your claim within 24 hours and issue a refund to your original payment method or send a replacement.
Refund Timeframe
| Step | Timeframe |
|---|---|
| Report issue | Within 24 hours of delivery |
| Claim review | Within 24 hours of report |
| Refund processed | 5–7 business days to original payment method |
| Replacement shipped | Next available delivery window |
What We Cannot Refund
Due to the perishable nature of our products, we are unable to accept returns or issue refunds for:
- Products that have been opened, cooked, or partially consumed
- Products improperly stored after delivery (e.g., left at room temperature)
- Issues reported more than 24 hours after delivery
- Change-of-mind purchases where the product arrived in good condition
Contact Us
To request a refund or report an issue, reach out to us at hello@farm2cook.com or call (469) 729-0456. You can also use our contact form.